It was an extremely last minute decision made by an ever-indecisive me to travel for a short holiday, so it wasn’t surprising that I ended up (again) having to fork out a sizeable amount for the airfare. Despite this, of course, what I paid to fly Scoot was still relatively cheaper than if I had chosen the full-service carriers. For some weird reason, perhaps in order to sell the premium seats, the Scoot-Biz tickets were actually on offer at a lower price than the “Fly” option, which does not even include checked luggage. I could have gotten it cheaper but the time factor made it such that by the time I got round to making up my mind, I had to pay more.
Scoot-Biz offers priority check-in with a separate queue, so it was a breeze to get my boarding pass and luggage deposited. The fare comes with this privilege, together with 20kg of checked bags, meals and entertainment (streamed on your own device, e.g. iPad).
The 2 things that they could improve on, one of which I believe is already in consideration and in the works, is online check-in. Currently, they only offer check-in service at the airport, which if you are flying in Economy and not early, can mean long, snaking queues. The other thing I would like to see would probably be the distinction of checked bags for Scoot-Biz customers. I don’t know if they tag the bags separately, but on both out and inbound flights, I realised that I had to wait a long time for my bag to appear on the carousel, even though there were other Biz passengers whose bags came out earlier, together with normal Economy bags. So Scoot if you ever get to read this, a suggestion and point to consider perhaps?
The Biz fare gets you ample legroom, much more than the usual Economy class on even full-service carriers anyway, at 38-inch (as described on their website), and the seats are leather. Well, I don’t really mind if they are leather or not as long as they are clean and keeps me warm in the cold cabin, but it was comfortable for me, with lots of legroom available. Besides, since most people tend to fly Economy for such short flights, it means that the Biz cabin is generally emptier, at least for the outbound portion that I took. The inbound flight was fuller and as such, even Biz was almost full, but I was lucky to get both seats to myself next to the window!
Biz passengers also get priority boarding but there wasn’t any control exercised by the ground staff to ensure this was followed. Rather, the moment the boarding announcement was made, everyone just rushed in, segregated only by the use of separate aerobridges. However, upon arrival, there was only one aerobridge provided, and Biz passengers ended up having to exit through the common door, after a batch of Economy passengers located between the Biz cabin and the door.
Food is included and there are several options available, whether it is a full hot meal such as pastas or rice, or lighter meals like wraps and salads. For a small premium, you could even upgrade your meal to enjoy a Haagen Daaz ice-cream and a premium meal choice. Each meal comes with a Toblerone chocolate bar and non-alcoholic drink, and a complimentary cup of water.
I chose the soya chicken with rice, even though originally I had contemplated a vegetarian curry option. It wasn’t too bad but oddly, the soya chicken reminded me of canned braised meat dices. It was a nostalgic feeling that I got from that, and partly, I seemed to feel like I was eating rice dumplings.
On the return flight, I chose the Teriyaki Chicken wrap, which wasn’t too bad but it was served cold. I don’t know if wraps are meant to be served cold but it would have been nice if it was warmed up, and although I suppose I could have requested for it, I couldn’t be bothered at that point as the return flight was fairly full and the flight attendants seemed to be already having their hands full.
So perhaps I will make other trips using Scoot in future, I don’t know. It isn’t compelling, depending on which destinations I am considering and also the flight departure times. If I could have found flights on other airlines with competitive pricing but other options in terms of the airport and the flight times, I would probably gone with those other options. But if you can get a good fare for the Scoot Biz, I would say, go for it and give it a try!